Effective Date: January 1, 2026 • Last Updated: January 1, 2026
This Privacy Policy applies to Raven Tide Holdings, LLC, organized under the laws of the Commonwealth of Pennsylvania, and all services provided through www.raventideholdings.com.
Section 1
Information We Collect
We collect information you provide directly to us when you fill out forms, sign service agreements, or contact us. This may include: full name, organization name, and contact information; property addresses, property type, and occupancy information; service tier selections and vendor job authorization preferences; digital signature (typed full legal name) provided on service agreements; and messages, notes, and communications you send us. We do not collect payment card numbers or banking information through our website.
Section 2
How We Use Your Information
We use the information we collect to provide, administer, and manage property asset oversight and vendor coordination services; process and maintain your service agreement and client record; coordinate licensed, insured vendors on your behalf; review, forward, and document vendor invoices for your direct payment; communicate with you regarding your property, open work orders, and monthly reports; respond to inquiries and contact form submissions; and maintain required business records and comply with applicable law.
Section 3
How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share information only in the following limited circumstances: with licensed, insured vendors (property address and access information shared solely for authorized work orders, vendors are bound by confidentiality obligations); with service providers (Web3Forms for form submissions, GoDaddy Payments for payment processing); and as required by law, court order, or government authority.
Section 4
Data Retention
We retain your personal information for as long as your service agreement is active and for a period of seven (7) years after termination, as required for business and legal recordkeeping under Pennsylvania law. Digital signatures and signed agreements are retained permanently as part of our business records.
Section 5
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.
Section 6
Cookies and Website Analytics
Our website may use cookies and basic analytics tools to understand how visitors use our site. This information is collected in aggregate and is not linked to any personally identifiable information. You may disable cookies in your browser settings without affecting your ability to use our site.
Section 7
Your Rights
You have the right to request access to the personal information we hold about you; request correction of inaccurate or incomplete information; request deletion of your personal information, subject to our legal retention obligations; and withdraw consent for non-essential communications at any time. To exercise any of these rights, please contact us at
info@raventideholdings.com.
Section 8
Children's Privacy
Our services are intended for adult property owners and business entities only. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected such information, please contact us immediately.
Section 9
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
Section 10
Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our services after any changes constitutes your acceptance of the updated policy.
Section 11
Governing Law
This Privacy Policy is governed by the laws of the Commonwealth of Pennsylvania. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts of the Commonwealth of Pennsylvania.
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