Effective Date: January 1, 2026 • Last Updated: January 1, 2026
This Terms & Conditions applies to Raven Tide Holdings, LLC, organized under the laws of the Commonwealth of Pennsylvania, and all services provided through www.raventideholdings.com.
Section 1
Nature of Services
Raven Tide Holdings, LLC provides non-licensed property asset oversight and vendor coordination services only. Our services include asset oversight, vendor coordination, maintenance coordination, property condition reviews, operational monitoring, monthly asset reports, invoice management, unit turnover coordination, property stabilization support, and portfolio reporting.
All visual walkthroughs and property condition observations are conducted as non-licensed observations only and do not constitute licensed property inspections, engineering assessments, or any form of licensed professional service.
Section 2
Service Agreement & Scope
All services are governed by a written service agreement signed by both parties. Services will not commence until a signed agreement and first month's payment have been received. The scope of services, tier selection, and pricing are as specified in the signed service agreement. Raven Tide Holdings, LLC reserves the right to decline any service request at its sole discretion.
Section 3
Payment Terms
First month's fee is due in advance at time of agreement signing. Ongoing monthly fees are due Net 15 from the invoice date. Residential late fee: $25 flat fee applied after 15 days past due. Commercial late fee: 1.5% per month applied after 15 days past due. Vendor job coordination fees are billed after client approves the vendor estimate and before work begins. Accepted payment methods: GoDaddy Payments and ACH bank transfer.
Raven Tide Holdings, LLC never pays, collects, or disburses vendor payments of any kind. All vendor invoices are reviewed by Raven Tide and forwarded to the client for direct payment to the vendor.
Section 4
Vendor Coordination & Invoicing
Raven Tide Holdings, LLC coordinates licensed, insured third-party vendors on behalf of the client. Vendors submit invoices to Raven Tide Holdings, LLC for review. Raven Tide reviews invoices for accuracy and forwards them to the client. The client pays the vendor directly. Raven Tide Holdings, LLC does not pay, collect, hold, or disburse vendor payments of any kind. All vendors are required to carry appropriate licensure and insurance before any work order is assigned.
Section 5
Property Access
By signing a service agreement, the client authorizes Raven Tide Holdings, LLC and its coordinated vendors to access the property for the purposes of visual oversight walkthroughs, condition documentation, vendor work coordination, and condition verification. The client is responsible for providing safe and legal access to the property.
Section 6
Service Area
Residential services are available within our 8-county service area only: PA (Lehigh, Northampton, Monroe, Bucks) and NJ (Warren, Sussex, Hunterdon, Somerset).
Commercial & Industrial services are available based on property location. Contact us at
(888) 441-1024 to confirm availability for your specific property.
Section 7
Termination
Residential agreements: either party may terminate with 30 days written notice. Commercial agreements: either party may terminate with 60 days written notice. All outstanding fees remain due upon termination regardless of notice period. Raven Tide Holdings, LLC reserves the right to terminate services immediately for non-payment, breach of agreement, or unsafe property conditions.
Section 8
Limitation of Liability
Raven Tide Holdings, LLC provides non-licensed property asset oversight and vendor coordination services only. We are not responsible for the quality, workmanship, or outcome of vendor work performed; vendor delays, cost overruns, or disputes between the client and vendor; property damage caused by vendors, tenants, or third parties; conditions not observed during visual walkthroughs; or any losses resulting from our coordination services.
Our liability is limited to the total fees paid to Raven Tide Holdings, LLC in the 30 days preceding any claim.
Section 9
Confidentiality
All client information, property addresses, service agreements, and financial information shared with Raven Tide Holdings, LLC is treated as strictly confidential. We will not disclose client information to any third party except as required to coordinate authorized vendor work or as required by law.
Section 10
Digital Signature
By typing your full legal name in the signature field of any service agreement submitted through our website or forms, you are providing your legally binding digital signature. You agree that your typed name constitutes a valid electronic signature under the Electronic Signatures in Global and National Commerce Act (E-SIGN) and applicable Pennsylvania law.
Section 11
Indemnification
The client agrees to indemnify, defend, and hold harmless Raven Tide Holdings, LLC, its members, officers, employees, and agents from and against any claims, damages, losses, or expenses (including reasonable legal fees) arising out of or related to the client's property, the client's breach of this agreement, or any third-party claims related to vendor work performed at the client's property.
Section 12
Independent Contractor Status
Raven Tide Holdings, LLC and all coordinated vendors operate as independent contractors. Nothing in these terms or any service agreement shall be construed to create an employment, partnership, joint venture, or agency relationship between Raven Tide Holdings, LLC and the client or any vendor.
Section 13
Pricing & Changes
All pricing is subject to change. Rates are confirmed in writing at the time of service agreement signing and are locked in for the duration of the agreement term. Raven Tide Holdings, LLC reserves the right to update pricing with 30 days written notice to active clients.
Section 14
Dispute Resolution
Any disputes arising out of or related to these Terms & Conditions or any service agreement shall first be addressed through good faith negotiation. If negotiation fails, disputes shall be submitted to mediation in the Commonwealth of Pennsylvania before any legal action is initiated.
Section 15
Governing Law
These Terms & Conditions and all service agreements are governed by the laws of the Commonwealth of Pennsylvania without regard to its conflict of law provisions. Any legal action shall be brought exclusively in the courts of the Commonwealth of Pennsylvania.
IMPORTANT: Raven Tide Holdings, LLC is NOT a licensed property management company. We do not offer leasing services, rent collection, tenant placement, or any licensed property management services. All services are non-licensed property asset oversight and vendor coordination only.
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